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Once registered with us, we will continue to liaise with you regarding any other appropriate employment for you.

No, the majority of our positions are on-going and we recruit for actual positions with an accurate and detailed job description.

Contact one of our experienced recruiters and they will help you with career advice and discuss your options.

Yes, we are happy to help you earn extra income and to find the shifts you want, where you want them.

Yes, you can have time off whenever you want. You don't need to get permission or approval from us.

When you are placed on a job at a client for any length of time, please remember that we are your employer. Contact us immediately if you have any questions, queries or concerns regarding your assignment.
When you are placed in an assignment on a client site you are representing Support Staff. Please always ensure that:

• Personal calls are kept to a minimum and preferably only be made in emergency situations
• Always remember to turn your mobile phone off - it is a work hazard and can interfere with the client's electronic equipment
• If you are granted email/internet access, it is to be utilised for work purposes only
• Always present yourself in a professional and respectful manner
• Ensure that your personal presentation and hygiene is at a high standard, including wearing correct uniform
• If you are unwell, please call your allocations consultant prior to your start time to ensure that our Client can be advised as soon as possible. You can contact our allocations consultants between 5:30am - 11:00pm daily, and at all other times your call will be diverted and answered off-site.
• Remember to keep a smile on your face and have a positive and flexible attitude. This will go a long way towards your assignment being extended or you being requested by the client on other occasions.

Your consultant it always there to help you. If there are unavailable one of our other friendly trained staff will be able to assist you with your needs. You can contact our allocations consultants between 5:30am - 11:00pm daily and at all other times your call will be diverted and answered off-site.

On your induction day your Recruitment Officer will provide you with all the forms you are required to fill in. Don't delay! You are not eligible for pay until Support Staff Payroll services receive all required documents from you. You may also sign up for Direct Deposit at this time.

Yes, you must submit a timesheet indicating the number of hours worked on which days for the pay period.

It is your responsibility to make sure you timesheet is properly completed and approved (signed) by authorized personnel on site and sent to Support Staff weekly. If the timesheet is not completed and approved as required it cannot be processed. To ensure you get paid promptly and accurately please follow these step-by-step instructions:

1. Fill in your name, including given name and surname
2. Fill in the client's name
3. Fill in the week ending date relating to the timesheet hours worked
4. Fill in the date worked e.g. 14/09/2011
5. Fill in the time you started working on that day e.g. 08:00
6. Fill in the amount of time taken for your meal break e.g. 1 hour. Any shift worked without a break must have "no break taken" written next to the shift and initialed by an authorized person.
7. Fill in the shift completion time e.g. 17:30
8. Fill in the total hours worked for that day (excluding meal break)
9. Please ensure that the client signs the timesheet. If the timesheet is not signed it will not be processed
10. Please ensure that the person signing the timesheet prints their name above the signature. If the name is not printed it will not be processed
11. Fill in the Site you worked
12. Fill in your Position and Level
13. Please complete a separate timesheet for each individual Site worked
14. IF ALL SECTIONS OF THE TIMESHEET ARE NOT CORRECTLY COMPLETED YOUR PAY WILL BE DELAYED, IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL INFORMATION IS CORRECT.

Please ensure that the client signs the timesheet and prints their name above the signature. If either of these things is not done the timesheet cannot be processed.

Timesheets can be faxed, emailed or posted to Support Staff.
To fax your timesheet, please fax it to 1300 768 447.
To email your timesheet, please email it to payroll@support-staff.com.au.
To post you timesheet, please post it to: PO Box 2541, Kent Town, SA, 5071.
You are always welcome drop in your timesheet to the office and say Hi!

Timesheets must be received by Support Staff by no later than Close of Business on Monday, for the pay period of the prior Monday-Sunday. Any timesheets received after this time will not be processed in that week.

According to the Award all employees must take a minimum 30 minutes break if worked more than a 5 hour shift. Any shifts worked without a break must have "no break taken" next to the shift and initialed by an authorised person.

You will be paid weekly with payment going in to your account on Thursday. The pay period is from Monday-Sunday.

Support Staff electronically deposits your pay into your nominated account(s) on the Thursday following the week you worked, provided your timesheet has been received by us in time.
You will receive a pay "Advice Slip" indicating the amount of money deposited into your account(s), your gross pay, taxes, and any deductions/reductions taken.
As part of our Privacy commitment, we remind you to keep your details confidential. Please do not discuss your pay with work colleagues or with clients.

Yes, Support Staff can split your net payroll between multiple accounts and/or banks.

You must notify Support Staff in writing if any banking, taxation or super details have changed, providing at least one weeks notice. Also don't forget to notify us immediately in writing of any change of name, address, telephone numbers or email address to avoid payslips going astray and delaying payments.

You need to complete this form before you start to receive payments from a new payer, or your circumstances change.

Your tax file number declaration form must be lodged with Support Staff, within 28 days of the commencement of your first shift. When completing the form care should be taken with the question regarding the tax free threshold. If you need any help with this please ask Payroll or Finance.
The information you provide on this form is used to determine the amount of tax to be withheld from payments made to you. For example, whether you:

• claim the tax-free threshold
• are an Australian resident for tax purposes
• have a Higher Education Loan Programme (HELP) debt, or
• have a Financial Supplement debt.

You will find your Tax File Number (TFN) on:

• your income tax notice of assessment
• correspondence to you by the Tax Office, or
• a payment summary issued by your payer.

If you have a tax agent, they may also be able to tell you your Tax File Number.

If you don't have a Tax File Number (TFN) you will need to complete and lodge an application form with the Australian Taxation Office. There are a range of forms available depending on your circumstances.

Generally you are considered an Australian resident for tax purposes if you:

• have always lived in Australia or you have come to Australia and now live here permanently
• are an overseas student doing a course that takes more than six months to complete
• have been in Australia continuously for six months or more and for most of that time you worked in the one job and lived in the same place, or
• will be or have been in Australia for more than half a year (unless your usual home is overseas and you do not intend to live in Australia)

The criteria used to determine you residency status are not the same as those used by the Department of Immigration and Citizenship or Centrelink.

The tax-free threshold is the amount of income you can earn each year that is not taxed (currently, the tax-free threshold applied to the first $6,000 of your annual income). It is available only to people who are Australian residents for tax purposes.
You can claim the tax-free threshold if you:

• area an Australian resident for tax purposes
• are not currently claiming the tax-free threshold from another payer*, and
• want to claim the tax-free threshold.

*You can claim the tax-free threshold from only one payer at a time. Generally, you should claim it from the payer you expect to pay you the most during the income year. If you want to change the payer you are currently claiming the tax-free threshold from, you must complete a Withholding declaration (NAT 3093) to advise the payer that you no longer want to claim the tax-free threshold from them.

When you are working at a client for us, you are one of our employees. That means within Australia you are covered by us for Worker's Compensation and Superannuation, and we pay your weekly income tax for you. At the end of the financial year, we will send you a Group Certificate to put with your Tax Return.

It is a criminal offence to knowingly or recklessly allow someone to work, where that person is from overseas and is either in Australia illegally or is working in breach of their visa conditions. People or companies convicted of these offences may face fines or imprisonment. To avoid penalties, ensure you have a valid visa to work in Australia before you are employed.

In accordance with government legislation in Australia, Support Staff contributes 9% of your ordinary time earnings into your super fund quarterly (this is on top of your salary - it does not come out of your wage) if you earn more than $450 per month. The default fund for Support Staff is Australian Super.

You may choose your own superannuation fund by completing the "Choosing a Super Fund Form" when you receive it and returning it to us promptly.

If you are a temporary resident working in Australia, you may be entitled to apply for your super when you leave Australia. To be eligible for a departing Australia super payment (DASP), you must have worked in Australia under an eligible temporary resident visa.

While it is not compulsory to provide your super fund with your TFN, if your fund does not have your TFN:

• it will have to pay extra income tax on certain contributions your employer makes
• it may not be able to accept some contributions, and
• you could miss out on super co-contributions even in you are otherwise eligible

These rules mean funds may take this extra income tax amount out of your account.
Check your annual member's statement or contact your fund to see if they have your TFN.

We comply with all legislated Privacy requirements.

A wide range of staff from Trades persons, production staff, warehousing, building and construction and administration - please see out website page for full details.

We offer full time ongoing work, permanent work also on-call and short assignments for those who are seeking employment for only a few weeks, so there are hours and contracts to suit everyone.

No, the majority of our positions are on-going and we recruit for actual positions with an accurate and detailed job description.

Once registered with us we will continue to liaise with you regarding any other appropriate employment for you.

A number of ways, you can phone: 1300 768 707, fax: 1300 768 447, email your resume to: industrial@supportstaff.com.au or come into our office: Level 3, 169 Fullarton Road Dulwich.

We have a range of staff from Personal Care Workers, EN and RN's to trainees and the hospitality/industrial division. Depending on the requirement, we
recruit to fulfill the requirements for our clients.

Currently we work with the Aged Care Residential homes across Adelaide.

Hospitality is a career where you can socialise and work at the same time, working in a vibrant atmosphere and learning skills that you can use all over the world.

This is a growth industry where 'working your way to the top' is possible with the right attitude and hard work. There are Traineeships in Hospitality and Apprenticeships for cooks and chefs. There are also possibilities to travel the world with the right training behind you.

We undertake to offer our International students 20hrs work per week

You will be offered work in various Aged Care Facilities around the Metropolitan area